What’s your minimum order quantity (MOQ)?

What are your payment terms?

Stock samples available within 3-5 days, it is free of charge, and you only need to charge the shipping fee.

Custom samples ready in 10-15 days, we will charge sample fee base on your printing.

Standard orders: 20-25 working days, Rush orders: 15-20 working days.

Depends on order quantity and specifications.

EXW, FOB, CFR, CIF, DDU, DDP

FDA,ISO 9001,CE,FSC Certified.

Full color custom printing available, Both offset and flexo printing,

Logo and brand customization on products and packaging.

Sea freight, Air freight, Express delivery (DHL/FedEx/UPS), Door-to-door service available.

100% pre-shipment inspection, third-party quality control available.

Yes, both OEM and ODM available, full customization options.

Send product specifications, quantity, delivery address to us by email, we’ll reply within 24 hours.

Product specifications,Quantity required,Shipping address,Logo/artwork files (if custom printing) and Delivery deadline.

Yes, stock samples ready in 3-5 days, Custom samples in 10-15 days.

Sample cost can be refunded with bulk order.

T/T (Bank Transfer), L/C (Letter of Credit), Western Union and PayPal (for samples)

Volume discounts available, Long-term partnership benefits, Seasonal promotions, Early payment discounts.

Quality guarantee, Replacement for defective products, Claims within 30 days with Photo evidence.

What is your terms of packing?

Yes, subject to production schedule, there may have the Extra fee.

Quality issues: full replacement

Wrong orders: case by case

Shipping damage: insurance claim

30-days claim period

Yes, for qualified partners, we will provide special prices and marketing support.

Tracking number will be sent to you by email, you may tracking it on the online tracking system.

Regular updates will be provided by the sales team.

Take photos of damage and contact us within 24 hours. Please keep all packaging, Replacement/refund available.

Send photos/videos of issues

Describe problem in detail

Quality team review

Solution within 48 hours

Small changes possible before production, Contact sales team immediately. Please note that it may affect delivery time.

Please keep in dry place and avoid direct sunlight with room temperature, Stack properly.

Check packing list when receive the goods, report within 7 days with order number and photos.

Solution within 48 hours.

Yes, please contact the same sales manager with the previous order number. The latest price and lead time will be provided within 24 hours.

24/7 email support, Problem solving, Regular follow-up.

You may treat it with recycling guidelines, environmental tips, local disposal methods.

Our sales manager will send the copies of the certification you need within 24 hours.